Frequently Asked Questions
Answers to common questions about therapy and what to expect.
Do you offer virtual or in-person sessions?
Yes. We offer virtual sessions across Canada (excluding Quebec) and in-person sessions in Halifax, Nova Scotia.
Do you offer services in other languages?
Yes. Sessions are available in both English and French, virtually across Canada (excluding Quebec) and in person in Halifax, Nova Scotia.
Who do you work with?
We work with adults (18+) and couples from all walks of life.
How do I book an appointment?
Fill out the intake form on the Contact page, and we will follow up to schedule your appointment.
What can I expect in a first session?
The first session is a chance to get to know each other, discuss what's brought you to therapy, and talk about your goals. There's no pressure to share everything at once, we move at your pace.
What approaches do you use?
Depending on your needs, we draw from ACT, CBT, Narrative Therapy, Somatic Therapy, and EMDR. We tailor your treatment plan to you.
What is the length of the session?
Standard therapy sessions are 50 minutes in length. If additional time is clinically appropriate or needed, your therapist will discuss this with you in advance and coordinate with you regarding the extended session.
What are your rates?
Individual Sessions: $190 / 50-minute session
Couples Sessions: $210 / 50-minute session
Do you direct bill insurance?
Yes, we can direct bill Medavie Blue Cross for services. Please note that session fees are the client’s responsibility. As insurance coverage can vary from plan to plan, we encourage you to connect with your provider directly to better understand your coverage.
If you have coverage through another insurance provider, we will provide you with a detailed receipt for your services, which you can submit directly to your insurer for reimbursement.
What payment methods do you accept?
We accept payment by credit card on the Jane Platform or by e-transfer.
What is your cancellation policy?
We understand that life can be unpredictable and that plans sometimes change. Appointments that are missed or cancelled with less than 24 hours (1 business day) notice are subject to the full session fee.
For Monday appointments, we kindly ask that you provide notice of cancellation by 12:00 p.m. on the Friday before your appointment.
What are my rights as a client?
We believe it is important that you feel informed and empowered throughout your therapeutic journey. You have the right to understand your care, your rights as a client, and the steps you can take if you ever have a concern or wish to make a complaint.
For additional information, we have provided links to the CCPA Code of Ethics and Standards of Practice, which help guide our professional practice and our commitment to providing safe, ethical, and respectful care. We encourage you to explore these resources and reach out to us if you have any questions or would like to learn more.
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